All prices are quoted prices in US dollars unless stated in overseas currency.
Active Asia Tours (‘we’ or ‘us’ or ‘our’) offers a range of small group tours and holiday packages in Southeast Asia. We operate a booking portal with a range of tours, packages and travel itineraries, each offering a different slice of the best places to travel in Vietnam and Cambodia (‘our tours’). Our tours are operated by locally owned and independent operators in Vietnam (Active Asia Vietnam) and Cambodia (Active Asia Cambodia), who provide the services.
Please read the following terms and conditions carefully because by making a reservation or booking on this website you accept and agree to be bound by the terms and conditions. The term ‘you’ or ‘client’ refers to you and to all travellers on whose behalf you make a reservation or booking with us.
1. The Booking
You make a booking for our tours through a sales agent or on our website portal. Your booking is subject to travel availability. It must be confirmed by us, by the issue of an itinerary and receipt of your payment, before legally binding obligations arise (the ‘booking confirmation’).
You are required to make either a deposit or full payment for the tour when booking. Payment is processed in US Dollars but may be converted to local currency by your bank or credit card provider. All fees or charges applied by your bank or card provider for the transaction are your responsibility.
We will require a copy of your passports be sent to us after booking to ensure all names are correct.
Tour prices are correct to the best of our knowledge when posted on our website, but are subject to the following:
- The prices quoted are subject to change and may be re quoted until the time full payment is received and the booking is confirmed.
- After the booking is confirmed, price increases may occur by reason of factors outside our control which result in an increase in the cost of the product or service. Such factors include adverse currency fluctuations, fuel surcharges, taxes and airfare increases. We reserve the right to pass on these price increases.
- Airline surcharges and taxes are confirmed at the time your airline ticket is issued. There may also be local visitor taxes, air passenger duties, entry charges or visa fees charged at some airports. These are payable by you.
- International flights and other means of travel to and from your holiday country in order to join our tours are your responsibility to arrange.
2. Our Responsibility
We undertake to perform our services with due care and skill. When we book hotels, tour guides, transport operators and other service providers (our ‘service providers’) for you, we will exercise due care and skill to ensure they are suitable and that the information we provide you about our service providers is correct, accurate and up to date.
You acknowledge that we cannot be held responsible if a service provider is unsuitable for a reason which we are not aware, or could not, after reasonable enquiry become aware.
We rely upon our service providers to carry out the travel arrangements. You understand that the bookings we make with our service providers are made subject to the terms and conditions of our service providers and that any complaints about their services should be directed to them. We do not accept any responsibility or liability for any injury, death, accident, delay, loss, damage or irregularity occurring, arising from or resulting from any act or omission caused by our service providers, including tours and activities they provide.
We are not responsible for any injury, death, accident, delay, loss, damage or irregularity occurring to you, or for any tour cancellation, arising from or resulting from any events outside of our control, including force majeure events such as acts of God, weather disruptions, detention, delays or expenses arising from quarantine, strike, theft, civil disturbance, terrorism, government restriction, strikes, riots or epidemics.
3. Your Responsibility
It is your responsibility to check the booking confirmation carefully to ensure that we have booked the correct tour or package and travel dates for you. There may be fees payable to make changes to tours, packages or travel dates and in many instances such payments made may be non-refundable. We strongly recommend you take out travel insurance which includes cancellation cover when you receive your booking confirmation.
It is important that you provide us with the correct names of all travelers, exactly as they appear in their passports, to allow us to book hotels and any domestic flights that may be included in your tour package under the correct name(s). For this reason, we will contact you after booking to request a copy of your passport be sent to us. This is to ensure you are booked correctly and will also allow us to facilitate your hotel check in’s. Your passport copy is kept safe and destroyed after you have travelled.
Should you not supply a copy of your passport, it is vital your name in your booking is exactly as it appears in your passport. An amendment fee may be payable by you to our local office should tickets or booking confirmations be issued in an incorrect name if you have provided the incorrect name. Should an amendment not be possible, the cost of a new ticket or new booking will also be your responsibility. If we are responsible for the issue of tickets or booking confirmations in the wrong name when you have provided the correct name(s), we will bear any amendment fee.
4. Cancellation by You
If you wish to cancel your tour, you must notify us in writing. We will then determine the cancellation fee and refunds applicable which will depend upon when we receive your notice.
A/ Cancellation more than 21 days before departure – A per person cancellation fee of US$ 250 applies. All non-refundable charges for services, which may include any domestic air tickets, rail tickets or non-refundable hotel room nights, will be deducted from the tour price to be refunded.
B/ Cancellation less than 21 days before departure – No part of the tour price will be refunded.
Please note that:
- Once purchased for your tour, the domestic airfares within Vietnam & Cambodia on any tour are non-refundable.
- There is no refund for any unused travel arrangements after you have departed from your home country.
- Any refunds made will only be refunded back to the original credit card used to make the purchase.
You should appreciate and acknowledge that the nature of travel in Asia at times requires flexibility when it comes to tours and sightseeing. You acknowledge that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice, due to local circumstances or events, which may include sickness, mechanical breakdown, flight cancellations, strikes, events emanating from political disputes, entry or border difficulties, weather disruptions, safety and or other unpredictable or unforeseeable circumstances.
You accept such alterations to our tours and will not hold us responsible for loss of enjoyment, delays, extra charges or other compensation flowing from such change to arrangements. If you consider that the altered arrangements are not suitable for you, you may cancel your further participation in the tour, but cannot expect to receive any refund for unused tour arrangements, or compensation for amendment fees charged for amended travel arrangements.
6. Travel Documents
You are responsible to ensure you have the necessary travel documents (a valid passport and all requisite visas, permits and insurance) to allow you to travel to and enter the country. Your passport must be valid for 6 months from the departure date of your return flight home, otherwise you may be denied boarding. You should check with the website, and you should check with the Foreign Affairs Office of the country which has issued your passport. You should use a reliable travel agent to make travel bookings to ensure you comply with the travel visa requirements of the country you are visiting. No claim can be made against us if you are denied entry into a country in which our tour is to take place.
7. Travel Insurance
We strongly recommend that you take out comprehensive travel insurance, which is mandatory if you are on one of our Small Group multi-day tours. The travel insurance must contain cover for: Cancelled or rescheduled Travel Arrangements (cancellation fees and lost deposits); Delayed or interrupted travel (and resumption); Loss of or damage to baggage, personal effects and travel documents; Medical, dental, pharmaceutical, hospital expenses (hospital cash allowance, repatriation, evacuation and medically assisted travel); Accidental death or permanent disability; and Personal liability.
8. Claims and Complaints
If you have a complaint about any service or product supplied by us, you must, if on a private or group tour, firstly inform your tour guide whilst on the tour so that they can rectify the problem. Any other or further complaint must be put in writing to us within 30 days of the end of the tour. Any problem with your hotel room or facilities provided by a service supplier, you should take the matter up with the hotel or supplier at the time the problem arises so that they can rectify the problem. Any concerns should be brought to our attention, in writing, within 30 days.
Thank you for choosing to travel with Active Asia Tours.