Your privacy is important to us. Our goal is to provide you with the best experience possible while booking and travelling with us and we are committed to protecting your information and privacy.
Information We Collect From You
We collect information from you, including information that directly or indirectly identifies you (“Personal Data”), in order to provide you with your travel booking.
When you place an order, you provide contact information such as first and last name, email address, phone number and billing address, credit card for payment and a copy of your passport. We use this information for billing and to complete the travel booking for you. We will use this information to contact you.
In addition to information we collect to complete a purchase, when you visit our website, we automatically collect data which does not identify you. This date comes from outside services such as Google Analytics which collects data such as IP address, duration of visit, referring URL and other similar information.
Our website may use marketing tools such as Google AdWords and remarketing services. You may receive interest-based ads through these services. You can opt out of such interest-based ads via the Google Ads preferences page.
How We Use the Information You Give Us
The data we gather is used to process your purchase, respond to your requests, contact you if problems arise and, send you information about your booking and messages about travel news, tips and specials. We use this information to provide our services to you, send you administrative email notifications and send you promotional messages, marketing, or other information that may be of interest to you based on your communication preferences
How Your Information Is Protected
We take measures to ensure the integrity and confidentiality of all information we collect from our customers. When you enter Personal Data on our order forms, or our registration, this information is not stored on any of our computers. We use third-party authorized and secure services such as Mail Chimp and Microsoft services to store your contact details.
We follow generally accepted industry standards to protect the Personal Data submitted to us and our partners, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
If you have any questions about security on our Site, you can contact us via our contact us page.
When you make a purchase with us, the Personal Data you provide such as full name and passport details will be shared with our suppliers as is necessary to arrange your holiday or tour. We do not share your email address or any financial information.
To charge you for your transaction, we share your name, billing address, and credit card number with the credit card authorization company and payment processor.
Credit Card Security
We use a third-party service to process and store your credit card details. Active Asia Tours does not receive any of your financial information. Our partners offer full and complete, industry standard encryption and storage of your financial information. We are not liable for any breaches in security due to these third-party suppliers.
Sharing Personal Data By Law
Regardless of any choices you make regarding your Personal Data, In certain situations, if we are required to do so by law or legal process or in response to lawful requests by public authorities, including to meet law enforcement requirements, to respond to claims, or to protect the rights, property or safety of our company or our suppliers, we may be required by law to share your information to these law enforcement authorities. This includes, but is not limited to, customer fraud, technical malfunctions or abuse of our network or systems. We also may provide customer information to third parties, such as credit card companies, for the purpose of resolving disputes that arise in the normal course of business. Except as otherwise stated above, we will not disclose your Personal Data to any third party without your consent.
External Website Links
Our website may contain links to other sites that are not owned or controlled by us. Please be aware that when you click on a link to any other website or location, you will leave our website and go to another website and another entity may collect Personal Data from you. This Privacy Statement applies only to information collected by this Site.
If you live inside the European Economic Area, you have the right to access, rectify, download or erase your information, as well as the right to restrict and object to certain processing of your information. If you would like to exercise such rights, send us a message via our contact us page. We will consider your request in accordance with applicable laws.
Social Media Features And Widgets
We provide you the opportunity to opt-out of receiving any further email communication from us via our email newsletters to you. If you no longer wish to receive free newsletters you may opt-out by following the instructions included at the bottom of each email.
You cannot opt out of receiving emails related to your booking.
If you have questions or concerns regarding your privacy or security on our website, feel free to contact us through our contact us page.
Thank you for choosing to travel with Active Asia Tours.